Senior IT Support Specialist

About This Role

Support the development of systems for artificial-gravity human-rated space stations by providing advanced day-to-day technical support, leading IT initiatives, and mentoring junior technicians.

Responsibilities

• Serve as Tier 2/3 escalation point for complex technical issues
• Provide advanced troubleshooting for Windows 11, Linux, and macOS environments
• Monitor, respond to, and resolve incidents in ITSM systems (e.g., Jira) while meeting SLA metrics
• Maintain and support enterprise resources including laptops, desktops, tablets, mobile devices, and network-enabled equipment
• Support Active Directory / LDAP user administration and access control and execute onboarding/offboarding processes
• Perform workstation hardware upgrades, software deployments, and lifecycle management
• Lead small-to-medium IT projects (hardware refreshes, system rollouts, office expansions, workflow improvements)
• Mentor and provide guidance to junior IT technicians
• Develop and maintain technical documentation and knowledge base articles
• Identify opportunities to automate repetitive tasks and support workflows using scripts and automation solutions (e.g., PowerShell, Bash, Python, MDM workflows)

Requirements

• 5+ years of progressive IT support experience
• Demonstrated experience operating in a Tier 2 or Tier 3 capacity
• Proven experience with ITSM tools (e.g., Jira SM, Zendesk, ServiceNow)
• Strong troubleshooting experience in Windows 11, Linux and macOS environments
• Experience with Active Directory, identity management, and access control
• Strong problem-solving skills with ability to resolve complex issues with limited information
• Excellent communication and interpersonal skills
• Demonstrated ability to work independently while contributing to team success

Qualifications

• 5+ years of progressive IT support experience

Nice to Have

• Experience leading IT projects or technical initiatives
• Experience mentoring junior technicians
• Experience in a manufacturing or production environment
• Prior experience working in a fast-paced startup or high-growth company
• Familiarity with aerospace industry IT compliance, data handling, or regulatory standards
• Experience with endpoint management platforms (Intune, JAMF, Kandji, etc.)
• Scripting or automation experience (PowerShell, Bash, Python)
• Experience supporting hybrid or multi-site environments

Skills

* Required skills

Benefits