Senior IT Infrastructure Engineer

About This Role

The Senior IT Infrastructure Engineer supports a distributed environment across over 60 program locations and 1,700 employees by maintaining and optimizing the organization’s network, server, cloud, and cybersecurity systems. This role ensures high system availability, troubleshoots complex issues, and provides critical onsite support.

Responsibilities

• Build, support, and maintain network, server, cloud, and security infrastructure across program locations
• Monitor system performance, troubleshoot complex infrastructure issues, and ensure high availability
• Deploy, configure, and manage firewalls, VPNs, wireless networks, intrusion detection systems, and other cybersecurity tools
• Install and configure network hardware and services, including routers, switches, load balancers, and SD‑WAN solutions
• Support cloud environments (Azure, AWS) and virtualization platforms (VMware)
• Maintain accurate system documentation, network diagrams, and configuration records
• Respond to IT support tickets and provide advanced escalation support for infrastructure‑related issues
• Travel to program sites for onsite setup, maintenance, and technical support
• Ensure compliance with HIPAA and organizational security policies
• Participate in infrastructure projects, upgrades, and technology evaluations
• Collaborate with IT team members and cross‑train staff on network and system technologies
• Provide occasional off‑hours support during outages, maintenance windows, or project rollouts

Requirements

• Hands‑on experience supporting network, server, cloud, and cybersecurity infrastructure in a distributed, multi‑site environment
• Proficiency with routers, switches, firewalls, VPN, SD‑WAN, wireless networks, and multi-vendor environments (Cisco, Meraki, Dell, Fortinet, etc.)
• Strong knowledge of Windows Server, VMware, Active Directory, Group Policy, DNS, DHCP, Exchange, SQL, and backup/disaster recovery solutions
• Experience with cloud platforms such as Azure and AWS
• Ability to lead infrastructure projects, including planning, testing, implementation, and upgrades
• Experience evaluating hardware/software solutions and working with vendors
• Familiarity with HIPAA‑regulated environments and security best practices
• Strong analytical, troubleshooting, and documentation skills
• Ability to cross‑train IT team members and collaborate effectively across departments

Qualifications

• Associate degree or a bachelor’s degree in computer science or related field
• At least 4 years of infrastructure engineering experience with an Associate degree, or a Bachelor's degree in Computer Science or related field

Nice to Have

• Experience with Cisco VoIP and telecom infrastructure
• Experience in the Health and Human Services sector

Skills

* Required skills

Benefits