Senior Field Services Technician

About This Role

Support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems, ensuring successful site preparation, system cutover, and customer acceptance. Troubleshoot complex technical issues and provide direct customer support for seamless voice system transitions.

Responsibilities

• Lead and support site surveys, site preparation, and system installation activities
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
• Perform decommissioning of legacy voice communication systems
• Conduct independent system testing and validation for power installation compliance, cabling integrity, and equipment/site specification alignment
• Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
• Use diagnostic tools to identify and resolve voice, network, and hardware faults
• Support preventive maintenance and system health checks
• Provide on-site customer support and end-user orientation/training as needed
• Maintain accurate technical documentation, service reports, and cutover records
• Ensure compliance with safety protocols, site security, and operational standards
• Coordinate closely with engineers, program teams, and other field technicians during deployment activities

Requirements

• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
• Experience supporting system cutovers, migrations, or technology refresh efforts
• Knowledge of telecommunications infrastructure, VoIP technologies, cabling standards, power validation, and networked voice systems
• Strong troubleshooting and root-cause diagnostic skills
• Experience using test equipment and diagnostic tools in field environments
• Familiarity with operational environments where uptime and reliability are critical
• Excellent technical problem-solving ability
• Strong customer service and communication skills
• Ability to work independently in remote field locations
• Strong documentation and reporting discipline
• High attention to detail and adherence to procedures
• Effective time management and ability to meet deployment timelines
• Team-oriented mindset with ability to collaborate across technical disciplines

Qualifications

• BS/BA, MS/MA, or PhD, 12 years in lieu of degree
• Minimum of 8 years with BS/BA; 6 years with MS/MA; 3 years with PhD; 12 years in lieu of degree

Skills

* Required skills

Benefits