Senior Experience Lead

About This Role

Lead major experience portfolios for a large-scale digital modernization effort within a complex enterprise environment. This role is for experienced design leaders who operate as change agents, redefining ownership models, accountability, and ways of working across the organization.

Responsibilities

• Own and lead a major experience portfolio, with accountability for vision, outcomes, and execution quality
• Act as a change leader, helping redefine ownership models, operating rhythms, and cross-functional collaboration
• Partner deeply with Product and Engineering leadership to align experience strategy with roadmaps and delivery
• Bring clarity and structure in ambiguous environments, enabling teams to move decisively through transformation
• Set experience direction at an enterprise level, balancing near-term delivery with long-term modernization goals
• Influence senior stakeholders during reorgs, operating-model shifts, and modernization initiatives
• Elevate experience quality through systems thinking, governance, and scalable design practices

Requirements

• Principal / Experience Design Director–level experience (or equivalent) in large, complex organizations
• Proven portfolio ownership with strong cross-functional leadership DNA
• Deep, sustained partnership with Product and Engineering teams at scale
• Demonstrated success navigating enterprise transformation, reorgs, or modernization initiatives
• Ability to create momentum, alignment, and clarity in fast-moving, evolving environments
• Enterprise mindset with strong strategic judgment and systems thinking

Qualifications

• Principal / Experience Design Director–level experience (or equivalent) in large, complex organizations

Nice to Have

• Experience in regulated industries (insurance, financial services, healthcare)
• Exposure to modern engineering ecosystems, including mobile platforms (iOS/Android) and AI-enabled products
• Familiarity with platform-driven environments and data-informed decision making

Skills

* Required skills

Benefits