Senior AV Engineer with Security Clearance

About This Role

Provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio Visual Multi-Media (AVMM) systems. Serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance across various communication technologies.

Responsibilities

• Serve as the highest escalation point for troubleshooting and problem resolution of UC/AVMM systems
• Lead root-cause analysis for complex hardware, software, and network integration issues
• Provide Tier 3 expertise for installation, configuration, and maintenance of UC systems across enterprise environments
• Develop and optimize UC system designs, ensuring interoperability across multi-level security systems and enterprise platforms
• Conduct system performance monitoring and proactively identify optimization opportunities
• Provide detailed technical documentation including system diagrams, engineering change proposals, and troubleshooting guides
• Design and implement upgrades, patches, and configuration changes with minimal service disruption
• Perform in-depth hardware/software integration testing, staging, and validation
• Support site surveys, system migrations, and enterprise deployments in CONUS and OCONUS locations
• Collaborate with Tier 1 and Tier 2 teams by providing advanced training, mentoring, and knowledge transfer
• Act as a technical liaison with Government stakeholders for system performance, upgrades, and capability expansion
• Maintain accountability for hardware and software assets through configuration and inventory management processes

Requirements

• Bachelor's degree in Information Technology, Engineering, or related field with 7+ years of relevant experience OR Associate degree with 10+ years OR High School diploma with 15+ years of progressively responsible UC/AVMM engineering experience
• Demonstrated experience supporting enterprise UC/AVMM environments at the Tier 3 level
• Strong expertise with one or more UC/AVMM technologies (Cisco, Avaya, Poly, Crestron, Extron, WebEx, MS Teams, etc.)
• Hands-on experience with VTC infrastructure, VoIP systems, and AV signal distribution technologies
• Familiarity with configuration management, network architecture, and secure communication protocols
• Ability to perform escalated troubleshooting across hardware, software, and network layers

Qualifications

• Bachelor's degree in Information Technology, Engineering, or related field
• 7+ years of relevant experience in enterprise UC/AVMM environments at the Tier 3 level

Nice to Have

• Industry certifications such as AVIXA CTS/CTS-I/CTS-D, Crestron DMC-D, Extron AV Associate, Cisco CCNP Collaboration, Dante Level 2 or 3
• Experience supporting UC/AVMM environments within DoD or Intelligence Community settings
• Demonstrated ability to lead technical teams and mentor junior engineers

Skills

* Required skills

Benefits

Certifications