Seasonal Return Agent

About This Role

Provide superior and efficient service to customers during the rental car return process at Myrtle Beach Airport. Ensure a friendly and efficient environment while assisting with rental charges and coordinating vehicle movement.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow

Requirements

• Minimum of 1 year prior customer service, retail or administrative support experience
• Authorized to work in the United States
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• At least 18 years of age
• High School Diploma or G.E.D. required

Qualifications

• High School Diploma or G.E.D.
• Minimum of 1 year prior customer service, retail or administrative support experience