Seasonal Customer Service Specialist

About This Role

This role is responsible for providing exceptional customer service to Johnston & Murphy customers and retail locations by handling incoming calls, processing orders, and answering inquiries related to products and shipments. The Specialist will also contribute to process improvements and act as a brand ambassador.

Responsibilities

• Handle incoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values
• Effectively communicate within the organization; build lasting and productive relationships with co-workers
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
• Assist with special projects within the organization

Requirements

• 1 year experience in customer service, retail or sales related field
• High school diploma or equivalent
• Effective interpersonal skills and customer focused attitude
• Ability to work at least 25 hours weekly with various 5-hour shifts Monday – Friday between 7a-7p and 2 Saturdays monthly from 9a-2p

Qualifications

• High school diploma or equivalent, some college preferred
• 1 year experience in a customer service, retail or sales related field

Nice to Have

• Some college

Skills

* Required skills