Robotic Field Service Technician

About This Role

Join Pickle Robot's fast-growing field operations team as a Robotic Field Service Technician. This role involves 75% travel across the US, responding to emergency dispatches to customer sites for urgent repairs and maintenance on robotic unload systems, minimizing downtime.

Responsibilities

• Respond to emergency dispatch calls and travel immediately to customer sites for urgent robot repairs and maintenance
• Diagnose and resolve critical mechanical, electrical, and software issues on industrial robot arms, mobile platforms, conveyors, and auxiliary hardware in the field
• Perform emergency repairs to restore system operation and minimize customer downtime during critical operational periods
• Execute rapid troubleshooting of complex electro-mechanical systems under time-sensitive conditions
• Conduct preventive and corrective maintenance on robotic unload systems during site visits
• Work closely with the Boston-based support team to diagnose issues remotely before arrival and coordinate repair strategies
• Document all field repairs, issue root causes, and resolution steps to improve future response effectiveness
• Maintain emergency repair inventory and coordinate parts shipment to customer sites as needed
• Build strong relationships with customers as their trusted emergency response partner

Requirements

• Hands-on experience solving issues with complex electro-mechanical equipment in field service or maintenance roles
• Proven ability to work independently and make quick technical decisions under pressure
• Comfortable with 75% travel, often on short notice, including overnight trips and potential weekend/evening availability
• Familiarity with Linux and Windows GUI and CLI for system diagnostics
• Solid working knowledge of wiring/electronics and ability to use diagnostic tools (Multimeters, O-Scope)
• General understanding of networking (IP Addresses, DNS Servers)
• Ability to read engineering drawings and other engineering-produced documentation
• Experience reading debug machine output and logs to diagnose software-related issues
• Ability to follow step-by-step safety procedures exactly, including Lock-Out-Tag-Out protocols in unfamiliar environments
• Strong communicator with both technical and non-technical stakeholders
• Customer-focused mindset
• Physically capable of lifting and moving up to 50 lbs
• Willingness to work in hot/cold and uncomfortable conditions
• Valid driver's license and clean driving record
• High School diploma or equivalent

Qualifications

• High School diploma or equivalent
• Hands-on experience solving issues with complex electro-mechanical equipment in field service or maintenance roles. 2+ years of field service or emergency maintenance experience preferred.

Nice to Have

• 2+ years of field service or emergency maintenance experience
• Spanish language proficiency
• Experience with industrial robotics, automation systems, or warehouse equipment
• Background in electrical or mechanical troubleshooting
• Prior customer-facing technical support experience in emergency response roles

Skills

* Required skills

Benefits