Road Supervisor, Paratransit

About This Role

The Road Supervisor, Paratransit will provide leadership and day-to-day oversight for field operations, ensuring efficient service, compliance with safety standards, and fostering a positive work environment for operators. This role involves actively facilitating communications and responding to various operational issues.

Responsibilities

• Supervise day-to-day activities of operators to ensure compliance with operational and safety requirements
• Provide support, advice, and guidance to operators on issues such as customer complaints and safety
• Monitor on-time performance of the service
• Prepare and submit required reports in a timely manner
• Supervise compliance with company policies and processes, addressing any breaches with the Operations Manager
• Collect and audit employee Driver Vehicle Inspection reports (DVIs)
• Evaluate the performance of all direct-report personnel according to company policy
• Administer appropriate employee discipline as necessary

Requirements

• Commercial Driver's License with Passenger Endorsement
• Open availability and flexible schedule

Qualifications

• Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

Nice to Have

• Experience in public or private alternative transportation demand management (TDM)
• Knowledge of DMV policies and procedures
• 5+ years of experience in Operations Management
• 3 years in transit industry experience

Skills

* Required skills

Benefits