Returns Coordinator

About This Role

This role involves managing the entire process of handling non-conforming materials, including customer returns and power systems line rejects. The coordinator will ensure efficient processing and resolution by coordinating with internal teams, customers, and vendors.

Responsibilities

• Lead resolution of complex challenges and provide clear updates to the larger team
• Manage the receipt, inspection, and forwarding of returned material from customers, ensuring timely processing and effective communication
• Initiate and pursue returns to vendors, following their policies and ensuring timely processing and effective communication
• Train and audit off-site returns processing at branch locations
• Process material rejected from on-site build centers
• Support ECN (Engineering Change Notice) completion, audit bills of material, and post completed records
• Coordinate material compliance and tariff reporting between customers and vendors
• Support warehouse functions as needed including cycle counts, picking, and receiving

Requirements

• High school diploma or equivalent
• 2+ years of experience in inventory management, warehouse operations, or returns processing
• Excellent communication and customer service abilities
• Proficiency with ERP and Quality Management Systems
• Eligibility to work in the US

Qualifications

• High school diploma or equivalent
• 2+ years of experience in inventory management, warehouse operations, or returns processing.

Nice to Have

• Strong organizational, analytical, and problem-solving skills
• Experience in root cause analysis
• Fluid Power experience
• Ability to perform physically demanding tasks

Skills

* Required skills