Retail Yard Customer Service Representative

About This Role

This role involves being the primary customer service representative in the yard, assisting customers with orders and returns, safely operating equipment to manage materials, and ensuring a smooth, organized yard operation. The position requires blending customer service with hands-on yard work to support a positive customer experience.

Responsibilities

• Greet and assist customers with orders, returns, and product questions
• Pull, load, and inspect materials accurately and efficiently
• Safely operate forklifts and other equipment for loading/unloading
• Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed
• Support drivers with loading/unloading deliveries and processing returns
• Maintain product knowledge, including pricing and new inventory
• Keep the yard safe, clean, and well-organized
• Complete reports (order checks, receipts, inspections)
• Promote teamwork and assist in other areas when needed
• Participate in company-sponsored training programs

Requirements

• Valid driver’s license
• Ability to pass a fit-for-duty physical
• Strong customer service and communication skills
• Ability to follow instructions, read orders, and do basic math
• Knowledge of safe lifting and material handling practices
• Commitment to safety, teamwork, and company values

Benefits