Retail Route Merchandiser

About This Role

This role involves merchandising products in vending machines and micro-markets, delivering inventory, handling cash, and maintaining food safety standards. The Merchandiser will be the face of Five Star, ensuring customer satisfaction and driving business growth through excellent service.

Responsibilities

• Merchandise products according to store layouts and POGs, roll out promotions, and gather customer feedback
• Maintain established inventory levels for all products sold, including soft drinks, pre-packaged food, and snack items
• Restock shelves, coolers, and coffee, and follow inventory-tracking and product-rotation protocols
• Review inventory requirements, work with the warehouse, and load/unload products safely for delivery
• Drive company vehicle to deliver merchandise and communicate account product changes to management
• Collect money from kiosks, follow cash-handling and loss-prevention protocols, and report suspicious activity
• Ensure proper handling and refrigeration of perishable items and perform routine cleaning of equipment and areas
• Greet clients and customers professionally, address questions, and provide product suggestions
• Complete and submit full inventory counts as designated by company protocol
• Inspect food quality and appearance, report stale products, and conduct final walk-throughs

Requirements

• High school diploma or equivalent
• 1-2 years of experience in route delivery, merchandising, retail, or customer service
• Valid driver's license with a clean driving record
• Ability to pass DOT physical, background check, and drug screening
• Proven ability to work independently, prioritize tasks, and perform well under minimal supervision
• Strong interpersonal and communication skills with a customer-focused, positive attitude
• Comfortable using technology, including handheld devices, tablets, and route management systems
• Knowledge of driving safety, DOT compliance, and vehicle inspection best practices
• Ability to lift 50 lbs. or more repetitively and perform frequent bending, reaching, and stooping

Qualifications

• High school diploma or equivalent required
• 1-2 years of experience in route delivery, merchandising, retail, or customer service

Nice to Have

• Additional coursework in logistics, customer service, or merchandising

Benefits