Resident Experience Manager

About This Role

This Resident Experience Manager will be the face of Natural Wireless across a portfolio of high-rise residential buildings in NYC, managing relationships with property managers and residents to ensure satisfaction and drive service adoption. The role focuses on delivering exceptional service and expanding next-generation Internet services.

Responsibilities

• Act as the primary point of contact between Natural Wireless and property managers and building staff
• Visit assigned residential buildings regularly to maintain strong relationships and ensure resident satisfaction
• Educate property staff about Natural Wireless’ services, benefits, and value proposition
• Coordinate and execute on-site promotional efforts including lobby hours and resident events
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery
• Collaborate with internal teams to address buildings’ management inquiries and service concerns
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM
• Participate monthly team meetings at the South Hackensack, NJ headquarters

Requirements

• Excellent interpersonal, communication, and customer service skills
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams
• Highly organized and self-motivated with a strong attention to detail
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed
• Able to lift up to 25 lbs

Nice to Have

• Experience in property management, residential services, hospitality, or customer engagement
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office

Skills

* Required skills

Benefits