Research Operations Coordinator

About This Role

The Research Operations Coordinator will play a central role in shaping how Research operates at HoneyBook, owning and evolving the research repository, developing new programs, and refining processes to amplify research impact. This role is integral to bringing structure, clarity, and momentum to the User Research team's work.

Responsibilities

• Support operational aspects of the end-to-end research process across remote and in-person studies, including planning/coordinating in-person research and events, scheduling sessions, communicating with participants, conducting screener calls, managing recruitment pipelines, updating participant records, and overseeing incentives.
• Standardize and maintain UX research methods and supporting documentation, including the research repository, playbooks, templates, training materials, and commonly used resources.
• Be a key stakeholder in the continued growth of the internal research repository by defining and maintaining how insights and research summaries are documented, shared, and consumed across the organization.
• Collaborate with UX Research and Design leadership to identify operational needs, including process improvements, tools, and templates, and support the planning and execution of initiatives that strengthen the research practice.
• Partner with research managers to drive visibility of research projects and insights through channels such as newsletters, internal communications, and repository updates.
• Stay current on research operations trends, best practices, and tooling, and manage the research operations budget, including forecasting, tracking, and reporting.

Requirements

• Supported research or similar teams in an operational, coordination, or hands-on project management capacity (e.g., recruiting participants, coordinating event logistics, ensuring high-quality experiences).
• Comfortable managing research tools and platforms, including vendor relationships and accounts.
• Deep organizational skills and high attention to detail.
• Strong sense of ownership and foresight, proactively looking for ways to improve systems, processes, and tools.
• Customer-centric and driven by efficiency and high-quality outcomes.
• Balances attention to detail with an understanding of the bigger picture.
• Strong interpersonal skills to build productive relationships with internal cross-functional partners (Product, Design, Data, Marketing, Customer Support).
• Experience working with external partners and negotiating mutually beneficial outcomes.
• Strong communication skills (verbal and written) to deliver messages and ensure alignment across audiences.
• Experienced with the use of AI tools in a professional or personal context to support research, operations, documentation, synthesis, or productivity.
• Working knowledge of AI concepts and capabilities (strengths, limitations, responsible use), with curiosity to explore how AI can improve research operations.
• Flexibility and adaptability; can work across time zones and open to occasional travel.
• Thrives in fast-moving, evolving environments.

Qualifications

• Supported research or similar teams in an operational, coordination, or hands-on project management capacity.

Nice to Have

• Prior experience in a Research Operations role working directly with a User Experience Research team.
• Experience with online research and design tools (e.g., EnjoyHQ, Ballpark, Great Questions, Looker, User Interviews, Qualtrics).
• Experience with portfolio and project management tools (e.g., Notion, JIRA, Airtable, Trello).
• Experience working with distributed and international teams and processes.
• Experience working with product design operations.
• Familiarity with research methods, timelines, and terminology.
• Experience planning or facilitating live research sessions or events.
• Experience implementing scalable workflows.

Skills

* Required skills

Benefits