Repossession Coordinator

About This Role

Manage the daily administrative and clerical duties related to the remediation of past-due collateralized accounts, including coordinating repossessions, redemptions, and remarketing activities, while ensuring adherence to Credit Union of Georgia processes and regulatory guidelines.

Responsibilities

• Deliver exceptional member service by upholding Credit Union of Georgia brand standards
• Collaborate with departmental leaders to gather data and provide reporting, insights, and operational support
• Review and respond to impound and mechanic lien notices; prepare, issue, and monitor all demand and Right to Cure (RTC) letters
• Ensure accurate system documentation when demand letters are issued or repossession is approved
• Assign vehicles for repossession in compliance with established procedures and coordinate related logistics
• Prepare and distribute post-repossession notices; communicate with members regarding approved vehicle redemptions
• Review, approve, and process invoices associated with repossession activity
• Manage all remarketing activities following repossession, including preparing required documentation, evaluating market value, and establishing appropriate sale pricing
• Prepare deficiency balance notices and conduct follow-up
• Maintain accurate, timely documentation of all collection and repossession activities within the collections system
• Build and maintain positive, productive relationships with internal teams, external vendors, and third-party partners
• Participate in ongoing training to remain current on collections practices, repossession procedures, remarketing standards, and applicable laws and regulations
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA), Credit Union of Georgia policies, and all BSA/AML and OFAC requirements

Requirements

• 2+ years of practical work experience
• High school diploma or GED
• Strong written and verbal communication skills
• Effective time management
• Ability to prioritize competing deadlines

Qualifications

• High school diploma or GED required; associate degree or higher strongly preferred.
• 2+ years of practical work experience.

Nice to Have

• Associate degree or higher

Benefits