Rental & Events Manager

About This Role

This role will support the Carolina Theatre of Durham's rentals department by managing event operations, client relationships, and contributing to department growth. The Manager ensures smooth event execution and client satisfaction for a nonprofit arts organization.

Responsibilities

• Respond to rental inquiries and assess event feasibility based on space, staffing, and technical requirements
• Provide accurate information and proposals to prospective clients
• Prepare, issue, and manage rental contracts, deposits, invoices, and final settlements
• Advance all rental events, including timelines, staffing plans, technical needs, and space layouts
• Coordinate with the Production team to finalize technical, staffing, and facility requirements
• Oversee on-site execution of rental events, including load-in/load-out, staffing, security, volunteers, parking, and client relations
• Develop and grow the rentals program by initiating outreach to local organizations, businesses, and nonprofits
• Conduct site tours, cultivate client relationships, and generate new rental opportunities
• Work closely with Box Office, House Management, Production, Marketing, and Operations staff to ensure successful events
• Use various programs and software to manage scheduling, ticketing, reporting, and customer feedback

Requirements

• 2-4 years of related venue operations experience
• Significant experience in Microsoft Word, Excel, and Outlook
• Detail-oriented, organized, and able to multitask
• Exceptional customer service, oral and written communication, and interpersonal skills
• Flexibility in hours and days available for scheduled events, including nights, weekends, and holidays

Qualifications

• Two to four years of related venue operations experience or an equivalent combination of education and experience

Skills

* Required skills

Benefits