Renovations Coordinator

About This Role

This role is responsible for coordinating the relocation plan for residents during renovations, ensuring smooth execution by directing site staff and residents, and collaborating with third-party agencies.

Responsibilities

• Conduct regular resident meetings and distribute meeting minutes
• Coordinate with construction to distribute up-to-date schedules and renovation notices to residents at least 30 days prior
• Conduct in-person meetings with residents 30 days before renovation to identify potential difficulties, special accommodations, and fragile furniture, recording information on walk sheets and spreadsheets
• Set up, maintain, and assign guest suites, including ordering furniture, necessary items, and ensuring utility setup and maintenance
• Oversee the cleanliness, pest control, and inspection of guest suites between resident stays, maintaining a log to prevent double booking
• Maintain a binder of all distributed resident notices
• Coordinate schedules with packing/moving workers for unit moves
• Create and maintain claims for missing/damaged items from residents and close out each claim
• Purchase and distribute daily food to residents with ongoing unit work
• Organize daily resident activities in community rooms during unit renovations
• Implement procedures for record-keeping, monitoring, and evaluation of relocation processes using a tracking spreadsheet
• Manage the Renovation Coordinator cell phone for resident communication, ensuring timely responses, and bill payment
• Provide appropriate responses within 24 hours to tenant questions, complaints, and concerns regarding relocation
• Collaborate with Investment Manager to create detailed relocation budget, framework, tenant information matrix, and phasing plans
• Provide relocation assessments and ongoing advisory assistance to minimize resident hardship during displacement, including reasonable accommodation requests
• Identify, survey, and coordinate obtaining off-site units for temporary relocation as needed
• Interview affected households to determine temporary relocation needs
• Prepare and maintain documents to represent the management company in court for unlawful detainer actions related to relocation

Requirements

• Knowledge and ability to perform general maintenance and renovations practices
• Self-motivated with attention to detail and ability to meet firm deadlines
• Ability to comply with all company safety processes and procedures
• Proficient in Microsoft Word and Microsoft Excel

Nice to Have

• Previous experience or professional education in social services and/or counseling

Skills

* Required skills

Benefits