Remote Registered Nurse (RN) Case Manager

About This Role

Serve as a Nurse Advocate, providing consistent resource and education to patients, assessing barriers to therapy, and facilitating a timely and successful patient experience throughout their treatment journey.

Responsibilities

• Serve as a consistent resource throughout the continuum of program services, identifying barriers to therapy and helping patients navigate them.
• Educate patients on their prescribed therapy, course of treatment, proper administration, and dosing.
• Assist patients with insurance coverage, out-of-pocket costs, and financial assistance resources.
• Empower patients to participate in personal care by triaging them to appropriate support for non-program needs.
• Report adverse events and product complaints in accordance with SOP and good manufacturer practices.

Requirements

• Active RN licensure in current state of practice
• 2-3 years of nursing experience (relevant disease state experience preferred)
• Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
• Knowledge about clinical aspects of relevant disease states, including protocol therapy and common prescribing algorithms
• General computer skills
• Ability to adapt to changing work assignments
• Service-oriented mindset
• Excellent interpersonal skills and communication abilities with patients, family members, and physicians
• Ability to multitask effectively
• Ability to recognize emotions and their effects
• Strong self-worth and capabilities
• Ability to manage disruptive impulses
• Maintain standards of honesty and integrity
• Responsibility for performance
• Adaptability and flexibility with change
• Innovation and openness to new ideas
• Achievement driven; striving for excellence
• Alignment with group/organization goals and effective communication within the group
• Initiative-taking and seizing opportunities
• Optimistic and persistent pursuit of goals despite obstacles

Qualifications

• Bachelor's degree preferred.
• 2-3 years of nursing experience with relevant disease state experience preferred.

Nice to Have

• Nurseline triage experience
• Call Center Utilization Management experience
• Call Center Case Management experience
• Case management experience
• Clinical Trial Nurse experience

Benefits