Quality Control Case Reviewer

About This Role

This role involves conducting thorough quality control and compliance reviews of SNAP cases to ensure accurate eligibility, benefit calculations, and proper documentation in accordance with federal, state, and agency policies, contributing to the integrity of public assistance programs.

Responsibilities

• Conduct monthly case reviews of SNAP cases selected from a sample of activated, recertified, denied, and closed transaction types by retrieving and/or reviewing client's information using relative Agency systems to identify errors and discrepancies in eligibility determinations, benefit calculations, and documentation.
• Prepare case review summaries related to audit findings to be used for case error analyses.
• Prepare case records requested by external auditors and identify missing documentation and processing errors that could result in negative audit findings by external auditors.
• Prepare corrective action memorandums for supervisory review.
• Ensure the accuracy of the review sample by conducting preliminary WMS inquiries and case review.
• Review SNAP procedures, policies, and desk aids to determine the need for supervisory clarification and identify possible contradictions between state policies and agency procedures.
• Provide detailed summary of error findings to the Deputy Director for the development and delivery of training sessions aimed at improving compliance and reducing error rates.
• Collaborate with staff involved with the Eligibility determination process, supervisors, and other team members to address compliance issues and implement corrective actions.

Requirements

• Permanent in the Principal Administrative Associate Civil Service Title
• Baccalaureate degree AND 3 years of progressively responsible clerical/administrative experience with 1 year in an administrative or supervisory capacity

Qualifications

• Baccalaureate degree from an accredited college
• 3 years of satisfactory full-time progressively responsible clerical/administrative experience including 1 year in an administrative capacity or supervising staff

Skills

* Required skills