Program Supervisor

About This Role

Oversee outreach, assessment, and engagement efforts for individuals experiencing or at risk of homelessness at MHA's Division of Supportive Housing. Supervise a multidisciplinary team and manage program logistics, ensuring effective collaboration and compliance.

Responsibilities

• Supervise and support a multidisciplinary team (case managers, housing specialist, and administrative assistant), including assigning duties, evaluations, and professional development
• Lead outreach and engagement with individuals experiencing homelessness using trauma-informed, person-centered practices
• Develop eligibility screening tools and manage the program waitlist, ensuring transparency, accuracy, and timely communication
• Collaborate with case managers to assess participant needs, goals, and barriers, and guide individualized service planning
• Direct staff in assisting participants to secure and maintain safe, affordable housing in the community of their choice
• Monitor participant progress to ensure high-quality, person-centered services aligned with program goals
• Oversee program budget expenditures and ensure compliance with funding requirements, agency policies, and documentation standards
• Collaborate with the Program Director, agency leadership, and community partners while responding to crises and promoting a supportive, inclusive work environment aligned with MHA's mission and values

Requirements

• Valid driver's license
• Sufficient automobile insurance
• Acceptable driving record
• Reliable vehicle
• Ability to work independently, manage time effectively, prioritize tasks, take initiative, and collaborate within a team
• High school diploma or equivalent (GED)
• Previous supervisory experience
• Experience working with individuals facing homelessness and mental health or substance use challenges

Qualifications

• High school diploma or equivalent (GED) required; Bachelor's Degree preferred
• Previous supervisory experience required. Experience working with individuals facing homelessness and mental health or substance use challenges is essential.

Nice to Have

• Bachelor's Degree

Benefits