Product Training Specialist

About This Role

Develop and deliver engaging product training programs for ECHO's outdoor power equipment line to personnel, distributors, and dealers across North and South America. This hybrid role involves both in-person and online training delivery.

Responsibilities

• Create comprehensive training programs highlighting product applications, features, benefits, and technical aspects of ECHO/Shindaiwa product lines
• Deliver training to ECHO employees, distributors, dealers, and end-users
• Support planning and execution of the annual North and South American Service Managers Conference
• Provide distributors with materials and programs to effectively train the dealer network
• Collaborate with engineering teams to incorporate new product technologies into training content
• Develop new product training programs focused on applications, features, benefits, and technical details
• Create and deliver training for National End-User Accounts and commercial landscapers, emphasizing product application, safety, and commercial maintenance
• Produce and execute technical training programs for national retailer service networks
• Build, implement, and maintain online training content for the ECHO Academy
• Maintain a library of training resources such as videos, PowerPoints, and other reference materials
• Work with Video Developer Specialist to create training videos that enhance learning
• Develop safety training videos using content from Technical Publications safety manuals
• Research and implement new training methods, including animation, web-based learning, hands-on sessions, and learning management tools
• Participate in a collaborative team environment and both provide and receive constructive feedback

Requirements

• Minimum of 5 years in a service, engineering, or training environment
• Strong technical problem-solving abilities and a positive attitude
• Strong verbal communication and presentation skills across all organizational levels
• Proficiency in Windows and PowerPoint

Qualifications

• Bachelor’s degree in a technical field preferred; equivalent experience may be considered
• Minimum of 5 years in a service, engineering, or training environment

Nice to Have

• Strong technical knowledge of handheld, air-cooled 2-stroke engines or DC electric motors
• Photography or video editing skills
• Teaching or training experience
• Bilingual (Spanish) skills
• Experience with Articulate 360

Skills

* Required skills

Benefits