Product Systems Developer

About This Role

This role involves developing and maintaining systems that meet the complex needs of the business, working closely with 3rd party suppliers and contributing to strategic projects. The developer will translate business needs and requirements into application-based solutions and drive continuous improvement across workflows and systems.

Responsibilities

• Undertake system changes in accordance with agreed release cycles, ensuring clear and proactive communication to business users
• Work closely with relevant 3rd parties to ensure successful delivery of new applications, as well as upgrades and fixes of existing systems
• Work closely with the rest of Product Team to support the translation of business needs and requirements into application based solutions that achieve the business objectives
• Create and maintain document merge templates within case management system and Legal Form providers
• Action any assigned requests for application changes, improvements and bug fixes, working closely with the Product Analysts and System Trainer
• Production of custom reports to meet Business needs and amendments/improvements to existing reports
• Undertake regular tasks to ensure optimal performance and identification of potential issues
• Assist the Head of Product in delivering strategic firmwide projects
• Provide support for application projects and the on-going management, change and development of business systems
• Work closely with Technical Team, Suppliers and the rest of the business to ensure seamless knowledge sharing

Requirements

• Driving license and access to own car for business use (travel across offices in East Anglia required)
• Highly self-motivated and proactive
• Client-facing and professional approach to work
• Excellent relationship building and interpersonal skills
• Good understanding of business processes
• Excellent written and oral communication skills with technical and non-technical users
• Excellent IT skills
• Excellent understanding of a service environment with a strong customer service orientation
• Excellent presentation skills
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Able to work alone or within a team
• High attention to detail
• Experience working in a team-oriented, collaborative environment
• Hands-on problem-solving and participating in complex implementation, system upgrades and operational troubleshooting

Nice to Have

• Experience of working in the Legal sector
• Azure/Entra
• JavaScript
• Dynamics
• SQL
• C#
• DevOps
• Power Platform

Skills

* Required skills