Product Implementation and Catalog Manager, Supplier Solutions

About This Role

Manage the successful implementation and ongoing maintenance of supplier e-commerce punchout integrations with the Prendio marketplace and hosted catalog content. This role involves end-to-end project management, technical troubleshooting, and cross-functional collaboration to deliver seamless product integration and client satisfaction.

Responsibilities

• Develop, document, and refine a repeatable and scalable process for delivering implementations on-time and with high quality.
• Author and track against detailed project plans including scope, timelines, resources, and risk mitigation.
• Serve as the primary technical implementation touchpoint for Prendio’s supplier base, demonstrating professionalism and customer centricity.
• Collaborate with product, engineering, sales, and account management to troubleshoot implementation problems and ensure successful delivery and ongoing performance of Prendio punchouts.
• Define and maintain a KPI framework, tracking punchouts uptime, implementation timelines, and ongoing punchout performance.
• Ensure a smooth transition from sales through implementation and into account management.
• Document implementation processes, best practices, and knowledge base articles.

Requirements

• 5+ years of experience in product implementation, project management, or a similar client-facing role
• Strong technical aptitude and experience with e-commerce B2B integrations including APIs, EDIs
• Strong grasp of cXML standards and ability to understand and explain technical concepts related to cXML
• Experience maintaining a large eCommerce hosted catalog
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively
• Experience with project management methodologies and project management software
• Excellent communication, interpersonal, and presentation skills
• Demonstrated problem-solving skills and ability to work independently and as part of a team
• Proficiency in documenting processes and creating training materials
• Customer-centric mindset with a focus on delivering high-quality service and achieving client satisfaction

Qualifications

• Bachelor's degree in Management Information Systems, Information Technology, or a related discipline.
• 5+ years of experience in product implementation, project management, or a similar client-facing role.

Nice to Have

• Experience with Prendio's products or industry

Skills

* Required skills

Benefits