Principal Operations Manager

About This Role

The Principal Operations Manager will provide technical guidance to teams supporting critical CSO information management solutions and workflow applications for a telecommunication client. This role focuses on enhancing CSO applications through software design and solutions, acting as a technical lead for complex security application design.

Responsibilities

• Maintain and troubleshoot various security and compliance tools and applications.
• Manage integrations to support risk management and vulnerability response.
• Identify and implement improvements to streamline workflows and enhance efficiency.
• Work with stakeholders to understand requirements and deliver solutions aligned with business needs.
• Mentor and educate stakeholders on best practices for operational processes.
• Ensure compliance with regulatory requirements and internal policies through effective monitoring.

Requirements

• Experience in information technology systems design and operations.
• Experience utilizing a software development method that emphasizes business process analysis, collaboration (information sharing and web service usage), integration.

Qualifications

• Experience in information technology systems design and operations. Experience utilizing a software development method emphasizing business process analysis, collaboration, and integration.

Nice to Have

• Experience with configuration and integration within ServiceNow SecOps (vuln response, config compliance) and Governance Risk and Compliance (IRM, policy).

Skills

* Required skills