Platform Success Manager

About This Role

Guide clients on Sequoia's platform, including benefits, systems, and HRIS, to maximize their offerings and drive adoption of the Compensation Operating System. Provide consulting, training, and project management to ensure client success and foster strong relationships.

Responsibilities

• Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS
• Educate clients on Sequoia's programs and tools to help them maximize their offerings
• Drive adoption of Sequoia's Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support
• Provide consulting, training, and project management to ensure client success and engagement
• Proactively identify and resolve issues to deliver an exceptional client experience
• Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction
• Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership

Requirements

• 3+ years of experience in SaaS, client service or benefits/comp platforms
• Proven project management skills, driving adoption, and implementation
• Background in startup or fast-paced environments, adaptable to scaling teams
• Strong technical aptitude with experience in HR Tech/SaaS platforms
• Ability to communicate and work across client organizations (HR, CEO, CFO)
• Solutions-oriented team player who takes initiative and is accountable for results
• Detail and process-oriented
• Excellent communication, organization and interpersonal skills
• Ability to understand client needs and deliver results under tight deadlines

Qualifications

• Bachelor’s Degree
• 3+ years of experience in SaaS, client service or benefits/comp platforms

Nice to Have

• Experience in compensation modeling, merit planning, and pay transparency

Skills

* Required skills

Benefits