Philanthropy Operations Coordinator
Full Time
Entry Level
3+ years
Posted 4 weeks ago
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Upload Your ResumeAbout This Role
Serve as the initial point of contact for donor inquiries, support customer service efforts, process donations, and maintain the integrity of the donor database for a non-profit organization.
Responsibilities
- Process, code, and acknowledge gifts with high accuracy and efficiency, adhering to established data standards, internal controls, and timelines
- Apply working knowledge of gift acceptance, authorization, compliance, and donor intent to ensure complete and auditable gift records
- Partner closely with the Finance team to support reconciliation of inbound donations and investigate discrepancies
- Serve as a primary point of contact for donor inquiries via phone and email
- Assist donors with recurring gifts, tribute gifts, account updates, and general giving questions
- Ensure timely and accurate donor acknowledgments and stewardship-related communications
- Maintain the accuracy and integrity of donor records by applying data standards and completing regular data updates and audits
- Manage and monitor third-party fundraising platforms and system integrations
- Build, run, and interpret standard and ad hoc reports and queries to support fundraising operations
- Document processes and contribute to continuous improvement efforts within Philanthropy Operations
Requirements
- 3-5 years of experience in gift processing, data entry, donor services, or database/CRM support
- Proficiency in Microsoft Word and Excel
- Experience working with a donor database or CRM system
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities, follow direction, and meet deadlines
- Highly detail-oriented, technologically capable, and accountable self-starter
- Commitment to the mission of the Food Bank of Central & Eastern North Carolina
Qualifications
- 3-5 years of experience in gift processing, data entry, donor services, or database/CRM support
Nice to Have
- Associate's or Bachelor's degree, or equivalent combination of education and experience
- Experience with Blackbaud Raiser’s Edge NXT
- Prior nonprofit or fundraising operations experience
Skills
Microsoft Excel
*
CRM
*
Microsoft Word
*
Blackbaud Raiser’s Edge NXT
*
* Required skills
Benefits
Paid parental leave
Employee Assistance Program
Group Life Insurance
403(b) with 5% Match after 90 days
Business Travel mileage reimbursement
Flexible spending accounts
Dental plans
Vision plans
Health Spending Accounts + Employer Contributions
STD and LTD Insurance
Accident insurance
Critical illness insurance
Medical plans
Paid Time off: including Holidays, Personal, Vacation, and Sick Time
About Food Bank of Central & Eastern NC
The Food Bank of Central & Eastern North Carolina is an equal opportunity employer known for its Core Values of Respect, Integrity, Compassion, Dedication, Teamwork, and Fun, working to nourish people, build solutions, and empower communities.
Non-Profit
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