Payment Operations Supervisor

About This Role

Supervise and develop the Payment Operations team at cPort Credit Union, ensuring compliance with regulations and proactive resolution of payment and fraud issues. This role involves reviewing financial transactions and serving as a key contact for escalated inquiries.

Responsibilities

• Supervise, coach, and develop the Payment Operations team to ensure high performance and professional growth
• Ensure compliance with credit union procedures and regulations, including Regulation E
• Review and approve wire transfer requests, check adjustments, and ACH transactions
• Investigate and resolve fraudulent debit card, check, and ACH activities
• Troubleshoot debit card denials and other related issues
• File chargebacks for debit card fraud and dispute claims
• Serve as the primary point of contact for escalated inquiries from staff and credit union members
• Deliver high-quality work during periods of increased volume

Requirements

• Demonstrated supervisory or management experience in payment operations
• Proficient in Microsoft Office programs (Excel, Outlook, Word)
• Strong background in fraud analysis, investigation, and prevention
• Prior experience in a payment operations role
• In-depth knowledge of credit union regulations

Qualifications

• Proven supervisory experience in payment operations

Nice to Have

• Experience with financial systems such as Symitar and FedLine

Skills

* Required skills

Benefits