Patient Service Representative I, Bilingual

About This Role

This role involves comprehensive patient service, including scheduling appointments, managing patient information, and handling financial transactions, while providing back-up for front office operations.

Responsibilities

• Receive patients at the reception window
• Obtain required information/documentation from patient at check-in
• Obtain financial and family information and update it for each patient on each visit including address, phone, insurance coverage, and DOB
• Update information and make changes as necessary in the electronic medical records
• Schedule appointments in electronic medical records
• Post charges and payments at the time of check-out for patient
• Verify any late or open balances and remind patient of the outstanding balance
• Call billing assistance to help patient with balance owed questions
• Accept payments and assure daily collections are secured
• Balance daily transactions
• Assure waiting area is in good order throughout the day and call custodial staff as needed
• Follow HIPAA guidelines and Variety Care Privacy policy and procedure
• Assure that office equipment is in good working order and notify appropriate staff of problems

Requirements

• High School Diploma or GED
• Possesses legible handwriting and basic mathematic skills
• Possesses ability to work with the public
• Possesses ability to enter simple data entry and has basic keyboarding knowledge
• Able to communicate with patients and staff
• Trustworthy handling confidential information
• Able to work in an active and stressful environment
• Able to work with difficult patients from time to time
• Bilingual (English/Spanish)

Qualifications

• High School Diploma or GED

Nice to Have

• One or more years of clerical experience
• One or more years of customer service experience