Patient Registration Specialist

About This Role

Serve as a primary point of contact for patients and the public, managing scheduling, insurance verification, billing, and patient inquiries. Perform general office and clerical functions to ensure smooth administrative operations in a healthcare setting.

Responsibilities

• Ensure the registration area and telephones open promptly and effectively carry out closing procedures.
• Greet patients and collect all necessary documentation, confirm insurance eligibility, and obtain required signatures.
• Accurately collect and update patient information, including insurance details, and process payments or bill accounts.
• Schedule, confirm, and reschedule patient appointments, adhering to established scheduling guidelines.
• Review sliding fee scale costs and communicate payment options to patients.
• Monitor daily schedules for organizational compliance, report variations, and recommend efficiency improvements.
• Maintain accurate records, patient statistics, and generate office productivity reports.
• Manage office supply inventory to ensure availability of necessary materials.
• Perform general office duties such as filing, sorting mail, and data entry.
• Participate in ongoing annual education, including CPR and other required training.

Requirements

• High school diploma or GED
• 1 year experience in a healthcare setting with electronic medical record experience
• Effective communication skills
• Strong customer service focus
• Attention to detail
• Technology proficiency with Microsoft Office and EHR systems
• Adherence to HIPAA guidelines and patient confidentiality
• Multitasking and organizational skills

Qualifications

• High school diploma or GED required. Associate’s degree preferred.
• One year of experience in a healthcare setting with electronic medical record experience or equivalent.

Nice to Have

• Associate’s degree
• Bilingual skills (Spanish preferred)

Skills

* Required skills

Benefits

Certifications