Patient Communication Operator

About This Role

This role involves handling a high volume of patient telephone inquiries, resolving issues, and accurately entering data, while ensuring patient privacy in a healthcare setting.

Responsibilities

• Answer telephones at a high volume
• Respond to inquiries
• Resolve issues
• Enter data into the computer
• Protect patient privacy by adhering to HIPAA confidentiality guidelines

Requirements

• Excellent computer skills
• Excellent customer service skills
• High school diploma
• Strong customer service skills
• Excellent verbal and written communication skills

Qualifications

• High school diploma required

Nice to Have

• Bilingual English/Spanish

Benefits