Patient Collections Specialist

About This Role

Manage outstanding patient balances and process payments for a leading medical practice in North Atlanta, ensuring accurate account records and resolving billing discrepancies.

Responsibilities

• Collect outstanding patient balances and process payments after confirming patient responsibility
• Work daily from the Self-Pay Account Worklist, downloaded from Athena and maintained on the shared drive
• Contact patients by phone, email and text to collect outstanding payments or negotiate payment arrangements
• Maintain accurate patient account records, billing adjustments, and documentation in Athena EHR
• Respond to patient billing inquiries, providing clear and professional explanations regarding outstanding balances
• Confirm and update patient billing and demographic information as needed to ensure accuracy
• Resolve billing discrepancies through compassionate communication with patients and collaboration with internal team members
• Collaborate with medical payers only as needed to verify patient responsibility or coordination-of-benefits issues
• Handle challenging patient interactions with confidence, patience, and conflict-resolution skills
• Ensure all tasks, worklists, and daily assignments are completed timely, organized, and according to department standards

Requirements

• 3-5 years of experience in patient collections or medical accounts receivable
• Strong understanding of patient billing processes, insurance guidelines and payment responsibility rules
• Experience with Athena (AthenaNet) or similar EHR/billing platforms
• Excellent communication, negotiation, and conflict-resolution skills
• Experience in making outbound calls to patients regarding balances & payments
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive patient information professionally
• Proficiency with medical billing systems and Microsoft Office applications
• Familiarity with Google Sheets or Excel

Qualifications

• 3-5 years of experience in patient collections or medical accounts receivable

Skills

* Required skills

Benefits