Parts Sales Agent

About This Role

Process and track parts orders with meticulous accuracy, ensuring efficient and reliable service for customers while maintaining comprehensive records and collaborating with warehouse staff.

Responsibilities

• Receive parts orders and verify item availability and current stock in the accounting software
• Confirm client credit terms and communicate with customers regarding order details
• Input orders into accounting software and liaise efficiently with warehouse staff
• Provide shipping quotations and create shipping labels for outgoing shipments
• Generate sales orders and invoices for all orders in the accounting software
• Ensure customers are within their credit terms and handle the creation of credit memos for returned products
• Establish and maintain a daily filing system for inventory-related tracking documents and customer-related documents
• Digitally file and upload documents onto the company cloud storage
• Communicate professionally with customers via phone and email, providing accurate information and addressing concerns
• Provide real-time updates on inventory levels as requested
• Collaborate with the Service Manager and warehouse personnel to ensure synchronization between the software system and actual inventory

Requirements

• 2+ years of experience in customer service and/or order processing
• Excellent organizational and data entry skills
• Ability to work independently and collaboratively within a team
• Prioritization skills for managing a workload in a fast-paced environment
• Proficiency in computer skills, operating systems, and applications
• Strong problem-solving skills and attention to detail
• Proficient in English and MS Office
• Typing proficiency of 45 words per minute
• Strong customer service, written, and verbal communication abilities

Qualifications

• 2+ years of experience in customer service and/or order processing

Skills

* Required skills