Part-Time Concierge

About This Role

As a Part-Time Concierge, you will be the welcoming face of the community, ensuring residents, guests, and prospects have a seamless and enjoyable experience. You will maintain a pristine lobby, assist with packages, and respond to resident requests, playing a vital role in creating a warm and inviting atmosphere.

Responsibilities

• Provide outstanding customer service, adhering to Capitol Concierge Inc. standards
• Keep the front desk, lobby, and entryways clean and organized
• Perform light housekeeping tasks such as dusting, sweeping entryways, and cleaning glass doors
• Maintain community refreshment areas (coffee, water, continental breakfast, etc.)
• Answer phones, provide information, forward calls, and take messages as needed
• Sign for, track, and distribute packages to residents
• Accept and log service requests from residents
• Monitor and manage visitor parking and issue parking passes (if applicable)
• Handle resident noise complaints after leasing office hours
• Contact emergency services when necessary (fire, medical, or police assistance)
• Track and inspect community amenity areas, especially when rented by residents

Requirements

• High School Diploma
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Professional, polished, and customer-focused demeanor
• Ability to follow instructions and handle constructive feedback
• Detail-oriented, efficient, and able to work independently and as part of a team
• Problem-solving mindset with analytical skills
• Proficiency in Microsoft Office Suite (2013+)

Qualifications

• High School Diploma required; Bachelor's Degree preferred
• 3+ years of experience in hospitality, customer service, or a related field preferred.

Nice to Have

• Bachelor's Degree
• 3+ years of experience in hospitality, customer service, or a related field
• Knowledge of Building Link/Key Link

Skills

* Required skills

Benefits