Paramedic-Clinical Support Specialist

About This Role

This role involves assisting customers in customizing the Handtevy Mobile platform to align with their agency protocols and medication lists, along with providing client-facing communication and webinars. This position supports the delivery of exceptional emergency medical care through an innovative healthcare technology and education company.

Responsibilities

• Support the customization of the Handtevy Mobile platform to meet each agency’s protocols, medication lists, and operational workflows
• Assist with managing and maintaining the Medication Management System (MMS) application
• Serve as clinical support for clients, providing clear communication and timely updates via phone calls, emails, and virtual meetings
• Facilitate client reviews through webinars, demonstrations, and one-on-one support sessions
• Collaborate with internal teams to ensure client needs are accurately documented and implemented
• Help troubleshoot system issues and coordinate resolutions with the technical support team
• Contribute to the continuous improvement of processes, training materials, and client resources
• Promote the highest standards of patient care by empowering agencies to deliver safe, efficient, and effective emergency medical services

Requirements

• Current Paramedic certification
• Strong clinical knowledge and experience in emergency medical services across patient populations
• Highly detail-oriented, organized, and committed to accuracy in all tasks
• Professional and polished phone presence with excellent verbal and written communication skills
• Self-starter who thrives working independently while collaborating effectively with a team
• Skilled in active listening to understand client needs, guide conversations, and resolve issues efficiently
• Comfortable using technology platforms, including web-based applications and virtual meeting tools
• Positive attitude, competitive spirit, and the ability to bring energy and enthusiasm to the workplace

Qualifications

• A four-year college degree is preferred, but not required
• Minimum of 2 years of clinical experience in emergency or critical care settings preferred

Nice to Have

• Critical Care Paramedic or Flight Medic experience
• Experience with medication administration, including infusions, dilution concentrations, and safe dosing practices
• A four-year college degree
• Knowledge of Salesforce or other CRM systems
• Bilingual abilities

Skills

* Required skills

Benefits