Overnight Residential Valet Parking Attendant

About This Role

This role involves safely and efficiently parking guest vehicles at luxury properties, ensuring high-quality service and customer satisfaction. The attendant will manage the valet process, interact with guests, and maintain vehicle safety and security.

Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary

Requirements

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Nice to Have

• Previous valet experience

Benefits