Overnight Front Office Supervisor

About This Role

Supervise overnight front office operations for guest reception, guest services, reservations, and concierge, ensuring exceptional guest experiences and contributing to financial and strategic goals.

Responsibilities

• Support the department operation and provide direct service to guests as needed, leading by example
• Oversee the arrival and departure experience, ensuring guests' expectations are exceeded at all times
• Assist in creating and implementing profit and flow-through enhancing strategies and programs
• Review daily financial and labor reports; provide suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
• Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
• Support the hotel's life-safety systems and be prepared at all times for emergency situations

Requirements

• Bachelor’s Degree
• Minimum of 4 years’ experience in customer service
• 2-3 years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook

Qualifications

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service and two (2) to three (3) years of hotel supervisory experience

Nice to Have

• Luxury hotel experience
• Knowledge and experience in using Birchstreet, HotSOS and Rex

Skills

* Required skills

Benefits