Outbound Sales Representative

About This Role

The Outbound Sales Representative, also known as a SNAD Network Enhancement Coordinator, is responsible for business-to-business recruiting of independent contractors, managing service provider network memberships, and supporting dispatch operations. This role focuses on identifying areas for network growth, facilitating enrollment, and ensuring compliance with credentialing standards.

Responsibilities

• Identify areas for service company recruitment through statistical analysis
• Email new enrollment packages and correspondence to independent service contractors
• Pre-screen and monitor the qualification process of contractors
• Negotiate initial labor, equipment rates, and parts mark-up percentages
• Verify receipt and accuracy of service providers’ licenses, insurance, and IRS W-9 forms
• Ensure departmental sales and quality goals are met or exceeded
• Identify and interpret state and local regulatory contractor licensing standards
• Evaluate contractor applications for accurate and current credentials
• Verify forms/documents have necessary information in appropriate locations
• Procure independent service contractors for existing claims as needed
• Evaluate customer service requests and assign appropriate service providers
• Develop relationships with service organizations of the CHS Network and External Networks
• Educate service organizations on product offerings, requirements, and service expectations
• Outreach to all stakeholders in the fulfillment cycle to ensure coordination of efforts
• Manage procure to payment lifecycle of third-party systems

Requirements

• 2+ years experience in Sales
• 2+ years customer service experience
• Ability to perform multiple tasks with attention to detail
• Ability to perform effectively under conditions of variable workload/priorities
• Ability to express ideas clearly and concisely, both orally and in writing
• Ability to communicate effectively with people via telephone
• Proficiency in MS Office applications (Word, Excel, Outlook)
• Manage and prioritize assigned tasks
• Ability to work with cross-functional support departments
• Problem solver, analytical and advanced negotiations skills

Qualifications

• Bachelor’s degree or equivalent combination of work experience
• 2+ years experience in Sales and 2+ years customer service experience

Nice to Have

• Prior Administrative, Sales and Dispatch experience

Skills

* Required skills