Order & Procurement Coordinator

About This Role

This role is responsible for managing customer orders from start to finish and ensuring the timely procurement of goods and services. The coordinator will serve as a liaison between customers, sales, suppliers, and internal teams to maintain supply chain accuracy and efficiency.

Responsibilities

• Receive, process, and confirm customer orders accurately
• Enter orders into the system and verify pricing, quantities, and delivery dates
• Communicate with customers about order status, delays, or changes
• Resolve order discrepancies, returns, or complaints
• Maintain clear documentation of all orders and transactions, creating purchase orders (PO’s) and corresponding invoices
• Source products and materials from approved suppliers
• Prepare and issue purchase orders based on customer demand and stock levels
• Negotiate prices, delivery times, and terms with suppliers when needed
• Track purchase orders and ensure on-time delivery
• Manage supplier relationships and performance
• Monitor inventory levels and anticipate replenishment needs
• Coordinate with warehouse or logistics teams for receiving and shipping
• Ensure alignment between customer orders and available stock
• Update systems with accurate inventory and procurement data
• Maintain accurate records of orders, purchases, and supplier information
• Prepare basic reports on order volume, procurement costs, and delivery performance
• Support audits and compliance with company procedures

Requirements

• Experience in order processing, procurement, or supply chain coordination
• Strong organizational and multitasking skills
• Attention to detail and accuracy
• Good communication and negotiation skills
• Ability to work with ERP or CRM order management systems
• Basic understanding of inventory management

Qualifications

• Experience in order processing, procurement, or supply chain coordination

Nice to Have

• Problem-solving mindset
• Ability to work under pressure and meet deadlines
• Team-oriented with a customer-focused attitude

Skills

* Required skills