Order Management Specialist

About This Role

The Order Management Coordinator manages wholesale and direct-to-consumer order processing, from entry through fulfillment, returns, and customer support. This role ensures accurate order processing, inventory movement, and smooth customer experience by working closely with 3PL partners, internal teams, and customers across all channels.

Responsibilities

• Review and process daily wholesale orders, ensuring accurate order details, correct shipping windows, and valid payment terms/status.
• Verify QBE order imports for accuracy.
• Upload orders to Zeal 3PL and route through customer and carrier portals.
• Create shipping labels, packing lists, BOLs, and pallet labels.
• Perform QBE inventory transfers for all Zeal 3PL shipped orders.
• Review and process daily Shopify and TikTok Shop orders, ensuring accurate details, correct customer information, and valid payment status.
• Monitor order exceptions, including holds, address issues, and inventory flags.
• Manage customer inquiries related to orders, shipping status, return requests, and refund requests across DTC and wholesale channels.

Requirements

• 2+ years of experience in order management, e-commerce operations, logistics, or customer support
• Experience with Shopify
• Familiarity with wholesale order processing and 3PL environments
• Experience working with ERP systems
• Strong attention to detail and organizational skills
• Clear written and verbal communication skills

Qualifications

• 2+ years of experience in order management, ecommerce operations, logistics, or customer support

Nice to Have

• Experience with TikTok Shop
• Experience with off-price retailers and wholesale portals
• Knowledge of freight shipping, BOLs, and carrier platforms
• Strong Excel or Google Sheets skills
• Customer-focused mindset with problem-solving abilities

Skills

* Required skills

Benefits