OR1 Customer Success Manager

About This Role

The OR1 Customer Success Manager, also known as an Implementation Project Manager, leads the planning and execution of Operating Room installation projects from start to finish. This role ensures on-time, on-budget delivery and drives customer satisfaction by delivering comprehensive training and gathering feedback.

Responsibilities

• Lead planning and execution of OR installation projects
• Ensure on-time, on-budget delivery with minimal service issues
• Collaborate cross-functionally with Sales, Service, and Deployment teams
• Deliver comprehensive customer training and ensure product utilization
• Proactively gather and act on customer feedback
• Partner with Sales on proposals, estimates, and customer deliverables
• Demonstrate technical expertise through low change orders and warranty service tickets
• Stay sharp with ongoing training and certifications

Requirements

• 3+ years in project delivery or consulting
• 5+ years in AV/IP technical roles
• Strong project management skills in field-based environments
• Proven ability to thrive in high-stress, fast-paced settings
• Excellent communication, leadership, and organizational skills

Qualifications

• Bachelor’s degree in Engineering, Construction, or related field
• 3–5 years in project delivery or consulting; 5–7 years in AV/IP technical roles

Nice to Have

• IT Project Management experience
• Construction Project Management experience
• Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.)
• Experience in healthcare or medical device environments

Skills

* Required skills