Office Services Support

About This Role

This role is responsible for providing essential front desk coordination, including managing calls, greeting visitors, and maintaining office protocols for Hope & Safety Alliance, an organization dedicated to supporting survivors of domestic violence.

Responsibilities

• Operate a multi-line system to answer and transfer calls
• Notify staff of scheduled appointments
• Greet clients, visitors, and donors
• Maintain call logs
• Assist in fulfilling client needs
• Disinfect and maintain the office in accordance with CDC guidelines
• Ensure safety protocol related to authorized entry procedures
• Assist Office Coordinator in processing all in-kind donations

Requirements

• Written and spoken Bilingual fluency in English/Spanish
• Experience working at a front desk and answering phones
• Well organized
• Creative
• Empathetic
• People oriented
• Highly skilled in oral and written communication and active listening
• Understanding necessity of strict adherence to confidentiality
• Excellent judgment and strong interpersonal skills
• Attention to detail
• Excellent communication and time management skills
• Ability to use Microsoft Word, Excel, Outlook, the internet, and learn new computer programs

Qualifications

• Experience working at a front desk and answering phones.

Nice to Have

• Familiarity with crisis de-escalation techniques
• Understanding of the impacts of trauma and the importance of delivering collaborative, trauma-informed services

Skills

* Required skills

Benefits