Network Technology Technician I

About This Role

The Network Technology Technician I supports the growth and quality performance of all current and future Cox Communications products and services. This role involves installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services within Hybrid Fiber Coaxial (HFC) networks.

Responsibilities

• Install, disconnect and troubleshoot video, high-speed internet, telephony and automation services
• Perform proactive/reactive maintenance to restore Hybrid Fiber Coaxial (HFC) networks to Cox performance specifications
• Maintain and repair equipment within the HFC distribution system
• Requisition equipment and supplies from warehouse, and stock vehicle as needed
• Maintain company trucks and other equipment per service requirements and safety guidelines
• Drive a company vehicle between office and/or home, warehouse and work sites
• Monitor the Workforce Administration System (WFA) throughout the day
• Communicate with dispatch for help and/or status on service requests
• Educate customers about their existing services and promote other Cox services
• Attend training including refresher training and product and service updates

Requirements

• High School diploma/GED or equivalent experience
• 18 years of age
• Valid state driver's license and a good driving record
• Minimum of one year of direct customer service experience
• One year of work experience in a comparable field (e.g. related hands-on trade role)
• Demonstrated proficiency in Core Technician skillsets
• Certifications and licenses as required by state and municipal laws
• PC and Windows software skills
• Able to work required shifts and overtime

Qualifications

• High School diploma/GED
• 5 years of experience in related field or 7 years of equivalent experience in lieu of a diploma or certification. Minimum one year of direct customer service experience and one year in a comparable field.

Nice to Have

• Post-high school education
• Any level degree or certification beyond High School diploma/GED +3 years of experience in related discipline
• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment
• Spanish proficiency

Skills

* Required skills

Benefits