MS Navigator Information Specialist

About This Role

The Bilingual MS Navigator Information Specialist serves as the first point of contact for individuals affected by MS, fostering trust, empathy, and connection. This role guides constituents to appropriate resources and services, enhancing their knowledge and satisfaction.

Responsibilities

• Establish rapport and trust with constituents to initiate a supportive, person-centered relationship
• Assess individual needs and guide constituents to the most appropriate staff member, service, or resource
• Provide accurate information about Multiple Sclerosis as well as Society programs, events, and services
• Connect constituents with MS Navigators for ongoing support and goal achievement
• Collaborate with healthcare providers to create seamless experiences for shared clients
• Ensure equitable access to educational and support resources, regardless of technical ability
• Respond to acute situations with sound judgment, connecting individuals to internal or external crisis support as needed
• Maintain healthy boundaries while remaining present and empathetic in all interactions
• Stay current with industry trends and Society developments to align with best practices
• Support innovation and outreach by engaging volunteers and modeling essential work functions across the organization

Requirements

• Full fluency in both English and Spanish (verbal and written)
• Exceptional active listening and empathetic communication skills
• Strong critical thinking and judgment, especially in high-stakes or crisis situations
• Ability to build trust and rapport quickly with diverse individuals
• Deep understanding of Society programs and ability to navigate interconnected services
• Commitment to culturally responsive practices and inclusive service delivery
• Proficiency with digital tools and technology for resource sharing and relationship management
• Collaborative mindset with the ability to work cross-functionally and support team learning
• Adaptability and resilience in a dynamic, service-oriented environment

Benefits