Mobile Service Coach
Posted 1 week ago
Interested in this position?
Upload your resume and we'll match you with this and other relevant opportunities.
Upload Your ResumeAbout This Role
This role involves acting as a Mobile Service Solutions Specialist, coaching dealership personnel on launching, training, and sustaining Mobile Service Programs. The specialist will drive performance improvements and ensure successful mobile service operations and customer satisfaction.
Responsibilities
- Act as the subject matter expert and primary contact for Mobile Service operations at assigned dealerships
- Train dealership technicians on Mobile Service vehicle functionality and operational procedures
- Facilitate strategic planning sessions and kick-off meetings to develop dealership-specific business plans
- Ensure timely readiness and launch of Mobile Service vans upon delivery
- Conduct launch events and align dealership teams on business goals and technician training
- Plan and execute tailored onsite sustainment visits focused on business development and performance improvement
- Develop and implement action plans to exceed program goals, emphasizing service process optimization
- Share best practices and success drivers across the dealer network
- Monitor and coach dealership Mobile Service personnel to deliver exceptional customer experiences
- Document visit outcomes and create actionable summaries for stakeholders
Requirements
- High school diploma or equivalent
- Proven experience in dealership operations, field coaching, or OEM programs
- Strong communication, facilitation, and relationship-building skills
- Ability to travel daily and adapt to various dealership environments
- Experience managing assigned territories or regions independently
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)
- Ability to analyze dealership financials and operational data to drive performance
- Physical ability to lift up to 40 lbs
- Physical ability to access Mobile Service Vans during training
- Comfortable standing or walking on hard surfaces for extended periods
- Ability to influence dealership personnel and implement effective performance metrics
- 85% travel required weekly, including overnight stays
Qualifications
- High school diploma or equivalent required; post-secondary education preferred
- Proven experience in dealership operations, field coaching, or OEM programs.
Nice to Have
- Post-secondary education
Skills
* Required skills
About MSX International
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years, helping clients transform their businesses and manage operations in sales performance, repair optimization, parts sales, and consumer engagement.