Mobile Patient Care Specialist

About This Role

This role involves transporting cannabis products between dispensaries and patient locations, ensuring exceptional customer service and compliance with all security protocols and regulations. The specialist will operate a company vehicle, manage manifests, and assist with dispensary duties as needed.

Responsibilities

• Transport products between designated dispensaries and private property as designated by patients and consumers
• Provide exceptional customer service to internal and external customers, patients, and consumers
• Operate under security protocols and procedures to ensure regulatory compliance with local, state, and federal agencies
• Submit reporting and security observations accurately and on time
• Maintain a secure vehicle by monitoring surveillance equipment, inspecting the vehicle, equipment, and access points, and permitting entry
• Prevent losses and damage by reporting irregularities
• Provide routine checkups to ensure equipment is operating within compliance
• Load and unload vehicles at dispensaries and patients/consumers' designated locations
• Prepare transportation manifests and ensure that all appropriate signatures are obtained
• Follow routes and schedule and operate a delivery vehicle
• Ask for feedback on provided services and resolve patient/consumer concerns
• Complete logs and reports
• Follow and adhere to all written job requirements and company policies
• Professionally and respectfully engage with colleagues, patients, and consumers
• Assist the dispensary with back office duties or cashier as needed

Requirements

• Valid Class E Driver’s License with a clean driving record
• Ability to drive in a variety of weather and traffic conditions
• Excellent organizational and time management skills
• High school diploma or equivalent
• Ability to push, pull, move, and/or lift a minimum of 25 pounds (up to 50 lbs)
• Technologically proficient enough to use mobile phone applications (GPS, POS, alarm, timeclock/shift management) and cameras
• Must be 21 years of age or older
• Must be compliant with all legal or company regulations for working in the cannabis industry
• Ability to pass a comprehensive background check

Qualifications

• High school diploma or equivalent
• Proven working experience as a Driver

Nice to Have

• 5 years of combined experience in distribution logistics, customer service, or retail

Skills

* Required skills

Benefits