Members Sales & Service Specialist

About This Role

This role involves engaging with prospects to introduce them to Pilates, converting them into members through connected and personable conversations, and ensuring existing members receive exceptional customer service.

Responsibilities

• Respond to customer emails, text messages, and phone calls, ensuring same-day replies and escalating issues to management as needed
• Execute sales protocols for prospect follow-up, membership sales, or intro class booking
• Provide exceptional customer service to all clients in person, over the phone, via text messaging, or email
• Conduct tours of the facility while actively engaging with individuals
• Meet or exceed sales call goals per shift
• Meet or exceed assigned Key Performance Indicators (KPIs)
• Achieve personal and studio-level sales goals
• Help to maintain a clean and orderly studio
• Participate in special events as needed to promote the studio
• Smile a ridiculous amount

Requirements

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
• Comfortable with public speaking in groups of up to 12 people
• Strong sales and customer service skills
• Goal-oriented with an ability to achieve membership, retail, and service objectives
• Ability to learn and use the Club Ready software system
• Punctual, reliable, and professional
• Ability to work harmoniously as part of a team
• Ability to adapt and evolve in an ever-changing fast-paced diverse environment
• Ability to stand or sit for up to 8 hours throughout the workday
• Hearing sufficient to understand conversations, both in person and on the telephone
• Reliable means of transportation to studio and occasional offsite events

Nice to Have

• Pilates and/or fitness knowledge or background

Skills

* Required skills

Benefits