Member Services Coordinator - Warfighters

About This Role

This role coordinates the Warfighters Program and Warfighters Ambassador Program, focusing on building connections with Veterans, recruiting participants, providing support, and advocating for the needs of disabled Veterans within the adaptive sports community.

Responsibilities

• Recruit and onboard Warfighters, serving as their primary point of contact
• Recruit, onboard, and train Warfighters Ambassadors, ensuring program growth and sustainability
• Serve as the primary liaison between Ambassadors, Move United, and partner organizations
• Maintain accurate records and data management practices in Salesforce and other tracking systems
• Ensure all Ambassadors comply with Good Standing requirements including Move United’s Sport Protection Policy & SafeSport requirements
• Act as the primary contact for military, Veteran service organizations, and VA partners to identify potential candidates
• Organize and participate in community events, meetings, and forums to promote adaptive sports opportunities
• Recruit, train, and coordinate volunteers to support community events and initiatives
• Provide onsite management for Ambassadors and Veterans at key events
• Manage deliverables and detailed records for the VA Adaptive Sports Grant

Requirements

• Strong administrative skills
• Experience in project management and program coordination
• Strong background in community engagement and Veteran outreach
• Demonstrated ability to manage detailed administrative processes, including data entry, document organization, reporting, and follow-up
• Responsive and proactive communicator with strong follow-up skills across email, phone, and virtual platforms
• Proficiency in online platforms such as Microsoft Office, Salesforce (or similar CRM), WordPress, and video conferencing tools
• Ability to work independently while collaborating effectively within a team
• Strong problem-solving skills and adaptability in a fast-paced environment
• Background check

Qualifications

• Bachelor’s degree or equivalent experience in a related field

Nice to Have

• Military and Veteran experience
• Adaptive sports industry experience
• Experience coordinating logistics, data entry, scheduling, and documentation for programs or events
• Experience creating and facilitating virtual and in-person training/education sessions

Skills

* Required skills

Certifications