Medical Patient Account Representative

About This Role

Join a fun and energetic team at our Central Billing Office as a Medical Patient Account Representative. You will be responsible for rebilling, follow-up, and collection activities for assigned payers, and researching and resolving patient account balances.

Responsibilities

• Perform rebilling, follow-up, and collection activities for assigned payers
• Research, appeal, and resolve patient account balances
• Accurately and thoroughly document all collection activities
• Verify claims adjudication using appropriate systems and resources
• Initiate phone and written communication with payers and other responsible parties to secure reimbursement
• Edit and update claim information to ensure compliance with billing guidelines for electronic and paper submissions
• Maintain strict adherence to HIPAA privacy and security regulations when handling patient information
• Participate in monthly meetings, training seminars, and hands-on training
• Identify trends and recurring claim issues and assist with resolution efforts

Requirements

• Excellent verbal and written communication skills
• Ability to multitask with great attention to detail
• Outstanding customer service when communicating with patients and insurance carriers
• Demonstrated analytical and problem-solving skills
• Work well in a team environment towards monthly, quarterly, and annual goals
• Strong knowledge of Billing/EMR software
• Proficient in MS Word and Excel
• High school diploma or equivalent
• Insurance collections experience

Qualifications

• High school diploma or equivalent
• Insurance collections experience

Skills

* Required skills

Benefits