Medical Assistance Coordinator

About This Role

This role supports travelers experiencing medical issues away from home by coordinating care, arranging prescriptions, and assisting with medical travel, ensuring they receive timely and appropriate assistance during stressful situations.

Responsibilities

• Take inbound calls from clients experiencing medical situations while traveling
• Provide calm, clear guidance and emotional reassurance to clients and their families
• Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements
• Liaise with medical professionals, hospitals, clinics, and global assistance partners
• Apply critical thinking and sound judgement to assess situations and identify appropriate next steps
• Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment
• Accurately document case details, decisions, and client interactions in case management and policy systems
• Contribute to a consistently positive, professional and empathetic experience for every client

Requirements

• High School Diploma or equivalent
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role
• Strong verbal communication skills
• Ability to remain calm, empathetic, and professional under distress
• Strong organisational skills and attention to detail
• Ability to multitask, prioritise competing demands, and follow established processes
• Good problem-solving skills and confidence to think through unfamiliar situations
• A positive, flexible attitude and willingness to learn
• Ability to work 5pm-1am Monday-Friday with rotating weekends

Qualifications

• High School Diploma or equivalent
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.

Nice to Have

• Medical terminology
• Healthcare exposure
• Multilingual skills

Skills

* Required skills

Benefits