Manager, Product Strategy & Operations

About This Role

This role is responsible for transforming validated product and service concepts into scalable, revenue-generating offerings at ProService Hawaii. You will operate in a startup-like environment, bridging the gap between strategy and execution by developing new initiatives from pilot to fully operational programs.

Responsibilities

• Personally drive the execution of scale-up initiatives, moving new offerings from pilot to repeatable, in-market programs
• Translate strategic direction into concrete, executable plans, including workflows, SOPs, training, and operational tooling
• Lead cross-functional work across product, sales, service, operations, and technology—influencing outcomes without formal authority
• Engage directly with clients to support onboarding, validate operational readiness, and refine offerings based on real-world feedback
• Build and improve operating structure, establishing processes and ownership in fast-moving, ambiguous environments
• Own ongoing program operations for live offerings, monitoring performance, resolving issues, and driving continuous improvement
• Support the Entrepreneur-in-Residence with decision-ready updates, clear ownership, and sustained forward momentum

Requirements

• Proven success delivering complex, cross-functional initiatives without formal authority
• Experience managing organization-wide projects with multiple stakeholders and dependencies
• Direct experience working with clients—supporting onboarding, delivery, or ongoing relationships
• Strong planning, prioritization, and decision-making skills in fast-changing environments
• Ability to adapt quickly, make progress with imperfect information, and maintain momentum
• Entrepreneurial mindset with a bias for action and willingness to roll up your sleeves

Nice to Have

• Experience in sales, account management, or go-to-market operations
• Strong spreadsheet skills
• Practical experience using no-code or AI tools to streamline workflows

Benefits